Return & Refund Policy

You have the right to cancel or return your order up to fourteen working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full.

If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 14 days of the dispatch date.

It must be in a sale-able condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the time frame set out above may be accepted at the sole discretion of Nelson and Norfolk Tea. Please contact info@nelsonandnorfolktea.co.uk for information about returning items to us. All returned items must be sent to Mark Richmond t/a Nelson and Norfolk Tea, The Tea Barn, Bradfield Hall Farm, Bradfield, Norfolk, NR28 0QW.